Last Updated: 30 August 2026

Trustbay Finserv Pvt. Ltd. respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website, www.trustbay.in, or interact with us through our website, forms, services, campaigns, or other digital channels.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you contact us, submit an enquiry, request a callback, register for a campaign, or use any form on our website, we may collect:

• Full name
• Mobile number
• Email address
• City or location
• Information relating to your financial interests or requirements
• Investment or insurance-related preferences that you voluntarily provide
• Any other information you choose to submit through our forms or communications

Please do not submit sensitive personal information unless it is specifically required for the service you are requesting.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information helps us understand how visitors use our website and improve its performance and security.

2. How We Use Your Information

We may use the information collected through our website for purposes including:

• Responding to your enquiries and requests
• Providing information about our products and services
• Contacting you regarding services you have requested
• Understanding your financial or insurance-related requirements
• Providing customer support
• Processing and following up on leads or enquiries
• Improving our website, services, and user experience
• Sending information about relevant products, services, offers, or campaigns where permitted
• Maintaining website security and preventing fraud, misuse, or unauthorised activity
• Complying with applicable legal and regulatory requirements

We will use personal information only for specified and legitimate purposes and in accordance with applicable law.

3. Marketing Communications

If you provide your contact details through our website, we may contact you regarding products, services, investment opportunities, insurance products, financial information, campaigns, or other communications that may be relevant to you, subject to applicable law and your preferences.

You may request that we stop sending promotional communications at any time by contacting us at info@trustbayindia.com.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve website functionality.

Cookies may be used for purposes such as:

• Website functionality
• Analytics and performance measurement
• Understanding visitor behaviour
• Security
• Marketing and advertising, where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party service providers to support our website and business operations. These may include providers for:

• Website hosting
• Website analytics
• Communication and email services
• Lead management
• Advertising and marketing
• Security
• Payment or other services, where applicable

These third parties may process information on our behalf for the purposes for which they have been engaged.

We do not sell or rent your personal information to third parties.

6. Sharing of Personal Information

We may share personal information where reasonably necessary with:

• Service providers and technology partners
• Business partners involved in providing requested services
• Regulatory authorities, government bodies, or law-enforcement authorities where required by law
• Professional advisers or auditors where necessary
• Other parties where you have provided consent or where disclosure is otherwise permitted or required under applicable law

We seek to ensure that information shared with third parties is handled appropriately and securely.

7. Financial and Investment Information

Trustbay may provide information relating to mutual funds, insurance, financial planning, and other financial products or services.

Information submitted through this website may be used to understand your requirements and facilitate communication regarding relevant products or services.

Mutual Fund investments are subject to market risks. Please read all scheme-related documents carefully before investing.

Information provided through the website should not be considered a substitute for personalised financial advice unless expressly stated otherwise.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, complying with legal or regulatory obligations, and enforcing our agreements.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request that we stop certain promotional communications
• Raise a concern or grievance regarding the processing of your personal information

Requests can be made by contacting us at info@trustbayindia.com.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children except where permitted or required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Trustbay Finserv Pvt. Ltd.

Address: Pattom, Thiruvananthapuram, Kerala – 695004
Phone: +91 79027 48494
Email: info@trustbayindia.com
Website: www.trustbay.in

For privacy-related requests or grievances, please mention “Privacy Request” in the subject line of your email.